Returns & Refunds Policy
Last Updated: 3/17/2026
Important: Medical Product Returns
Due to the nature of our products (medical injectables), returns are subject to strict conditions to ensure product integrity and safety. Please read this policy carefully before making a purchase.
Return Eligibility
We understand that sometimes products may not meet your expectations. However, due to health and safety regulations governing medical products, we can only accept returns under the following conditions:
Eligible for Return:
- Products received damaged or defective
- Incorrect products shipped
- Products that do not match the description
- Unopened products with intact seals (within 14 days of delivery)
- Products with manufacturing defects
NOT Eligible for Return:
- Opened or unsealed products
- Products with broken cold chain (temperature-sensitive items)
- Products past the return window (14 days)
- Products without original packaging
- Custom or special-order products
- Products purchased during final sale promotions
Return Process
Contact Us
Email our support team at returns@buybotoxsonline.com within 14 days of delivery with your order number and reason for return.
Get Authorization
Wait for our team to review and approve your return request. You'll receive a Return Authorization (RA) number.
Ship the Product
Pack the product securely with all original packaging and include the RA number. Ship to the address provided.
Receive Refund
Once we receive and inspect the return, we'll process your refund within 5-7 business days.
Refund Policy
Refund Methods
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it.
Refund Amounts
- Full Refund: For defective, damaged, or incorrect products
- Partial Refund: For products with minor issues (at our discretion)
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error
- Return Shipping: Customer is responsible for return shipping costs unless the product is defective or incorrect
Exchanges
We do not offer direct exchanges. If you need a different product, please:
- Return the original product following our return process
- Place a new order for the desired product
- We'll prioritize processing your new order once the return is approved
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately (within 48 hours of delivery)
- Provide photos of the damage or defect
- Include photos of the packaging
- We'll arrange for a replacement or full refund at no cost to you
Temperature-Sensitive Products
Cold Chain Products
Products requiring refrigeration are shipped with temperature monitoring. If the cold chain was compromised during shipping, contact us immediately with the temperature indicator photos for a full refund or replacement.
Cancellations
Before Shipment
You may cancel your order before it ships by contacting our support team. If payment has been processed, a full refund will be issued.
After Shipment
Once an order has shipped, it cannot be cancelled. You must follow the standard return process if you wish to return the product.
Restocking Fee
A 15% restocking fee may apply to returns of unopened products that are not defective or incorrect. This fee covers inspection, repackaging, and restocking costs.
Contact Information
For return requests or questions about our policy:
- Email: returns@buybotoxsonline.com
- Phone: [Your Phone Number]
- Live Chat: Available on our website
Our Commitment
At BuyBotoxs, customer satisfaction is our priority. While we have strict return policies due to the nature of our products, we're committed to resolving any issues quickly and fairly. If you have any concerns about a product, please don't hesitate to contact us.